Is Easy CD Creator 5.2 Basic compatible with Windows 2000 or Windows XP?
Easy CD Creator 5.2 Basic is compatible with Windows 2000 Professional, Windows XP Home Edition, and Windows XP Professional. In addition it is also compatible with Windows 98/Me/NT4.
Note: Upgrading to Windows 2000 or Windows XP from an existing Windows 98, Me, or NT4 system may cause compatiblity problems with your installed software because vendors often have different versions of their software for Windows 98/Me/NT4/2000/XP, or because the same software is installed differently depending on the operating system involved. If you upgrade from Windows 98, Me, or NT4 to Windows 2000 or Windows XP, you must reinstall Easy CD Creator 5.2 Basic.
Why won't the music CD I made play on my home or car CD player?
To play the CD in your home or car CD player:
The CD must be made in the standard CD audio format (the Red Book standard). Home or car CD players cannot read audio files (for example, WAV, MP3, or WMA) on a Mac or ISO 9660 formatted CD.
If the CD you made has a single session only, the session must be finalized.
If the CD you made has multiple sessions, only the first session can be played on most home or car CD players. The first session must be finalized.
If the CD you made was recorded with a CD-RW disc, you cannot play it on most home or car CD players.
The CD player must be MultiRead capable--check with the manufacturer for details. If the CD player is not MultiRead, it may have problems reading from a CD-R disc (some brands of CD-R media may work better than others).
If you have successfully recorded a CD but have problems reading it, here are some suggestions:
The CD can be read on the CD-Recorder but not on a standard CD-ROM drive.
CD-ROM drives cannot read data from a session that is not finalized. You may want to try a different brand of CD-R media. If possible, use CD-R media that is recommended by the CD-Recorder manufacturer.
The CD can be read on your CD-Recorder but when you insert the CD in a standard CD-ROM drive, the following occurs:
The CD is ejected.
You receive error messages.
You have random problems accessing some files or directories.
You may have a CD-ROM drive that is not well calibrated. Try reading the CD in a different CD-ROM drive, or try a different brand of CD-R media. If possible, use CD-R media that is recommended by the CD-Recorder manufacturer.
Running the System Tests
Easy CD Creator includes a variety of system tests that check different parts of your system for compatibility with Easy CD Creator. This helps to make sure your system is configured for optimal performance with Easy CD Creator and improves the likelihood of successfully creating a CD.
You should perform the system tests if any of the following conditions apply:
Before making your first CD
After making changes to any of the following:
Location of your temporary files
Selected devices (such as using a different CD-Recorder)
Adding devices (such as hard disks, Zip drives, CD-ROM drives, etc.)
Configuration settings
To run the Systems Test:
From the Tools menu, select System Tests. The Systems Test dialog box appears.
Select one or more of the following tests:
Data Transfer Rate Test--this test determines the average rate data is read from the drive.
Audio Extraction Test--this test determines the average rate digital audio is extracted from the drive.
Click Test to perform the tests.
Follow any onscreen instructions that may appear.
Troubleshooting Buffer Underruns
A buffer underrun is a common error condition that occurs when the flow of data from the source device (for example, hard disk or CD-ROM drive) to the CD-Recorder is interrupted long enough for the CD-Recorder's buffer to be emptied. Once a buffer underrun occurs, the CD creation process is halted. To successfully create a CD, a continuous data stream at the selected recording speed is required.
Note: If a buffer underrun occurs during an actual write operation rather than a test operation, the CD may be ruined.
Preventing Buffer Underruns
Here are some suggestions for preventing buffer underruns:
Try closing other programs (disable screen savers, virus software, and other tasks or applications running in the background).
Defragment your hard disk. Under Windows 95/98 and Windows 2000, you can start defragmentation from the properties sheet for any drive letter in Explorer.
Make sure that the temporary files are created on a fast local hard disk. Do not set the location of temporary files to a directory on a network drive; set the location of the temporary files using the Options command under the Tools menu.
Make sure that the CD-Recorder and the hard disk are both configured to allow disconnect. Refer to the property sheet for your CD-Recorder and your hard disk. You can view these property sheets by opening System from the Control Panel and selecting Device Manager.
Record at a slower speed.
Do not record across a network. Copy the desired files to your local hard disk.
Make sure DMA is enabled. Refer to the property sheet for your CD-Recorder. You can view these property sheets by opening System from the Control Panel and selecting Device Manager.
Troubleshooting DirectCD
Explorer Cannot See Files Copied to the CD
You may not be able to see files on a CD using Windows Explorer for several reasons. The table below summarizes the most common reasons and possible solutions.
Possible Reasons
Possible Solutions
The file was deleted or the CD was erased.
If the file was deleted or the CD was erased, you cannot retrieve the data.
The writing process was interrupted before the file directory information was completed, but most or all of the data files were written to the CD. This means that the files may be on the disk, but Windows Explorer cannot see them.
The CD's rated speed did not match the write speed of your drive.
Check the rated speed of the CD and the write speed of the CD-Recorder. The CD should be rated the same speed or higher than the CD-Recorder speed. For example, if your CD-Recorder is a 2x speed, you should use CDs rated at 2x, 4x, or higher.If the CD has a lower speed rating, either use a different CD or change the write speed of the CD-Recorder. See Changing DirectCD's Options.
Fixing an Unreadable CD
If no DirectCD window appears after about 15 seconds when you insert a CD you made with DirectCD, the CD may be damaged or have an unreadable format. This situation can occur, for example, if the CD-Recorder temporarily stalls while you are writing a large file to the CD.
DirectCD has a utility, ScanDisc, that may be able to recover your files from the CD and make it usable. See Checking CDs for Problems.
Power Management
Certain power management schemes may impact CD recording. Some schemes that may impact CD recording are: hard drive timeouts, system suspend mode, system hibernate mode, etc. You may disable any power management schemes currently active to help alleviate this issue. Please refer to your system documentation for more information on modifying power management schemes.
Getting Help
Online Help
Additional details are provided in each application's Online Help. Online Help is available:
In Easy CD Creator, from the Help menu, select Contents and Index.
In DirectCD, click Help
in the upper right corner of the window.
In Disc Copier, from the Help menu, select Help Topics.
Easy CD Creator Online Support
If you can't find the answers you're looking for in the Easy CD Creator Online Help or the User's Guide, you can get the most current information from our Website at http://www.roxio.com.
in the upper right corner of the window. 