Expired warranty? We're still here for you.

Expired warranty? We're still here for you.

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Expired Warranty

Step 1 - Diagnostics

Help with Dell hardwareHelp with software or non-Dell hardware
If you have how-to questions or your issue is about non-Dell hardware, we have one convenient place to call for expert help on many popular products.

Dell On Call 1-866-940-3355
For a fee, our Dell On Call technicians can help with:
  • Virus and spyware removal
  • Installing virus protection Software
  • Operating system support
  • Downloading images from a digital camera to your PC
  • Much, much more!
Hours of Operation: 24 hours a day; 7 days a week

For more information: www.dell.com/helpdesk

Step 2 - Parts that can be self-installed

Parts that can be easily self-installed can be purchased online for self-installation.

Dell Hard DriveParts for Your Dell Products

If you cannot find what you are looking for online, call 1-800-372-3355 and a sales person will help you purchase the right part.

Online Manuals can assist in installing these parts.

Step 3 - Parts that require professional installation

DesktopsConvenient On-Site ServiceCost
Dell DesktopsAfter diagnosis by a Dell technician in step 1, a 3rd party service provider will contact you to arrange payment and schedule a convenient time to come to your location for part replacement.

Call:1-800-624-9896
You will be billed directly by the service provider for only the time and materials required to repair your desktop system.
NotebooksHassle-Free Depot RepairCost
Dell LaptopsAfter diagnosis by a Dell technician in step 1, we'll send you packaging and instructions to mail your notebook to a repair facility.

Your repaired notebook will usually be returned to you in 10-12 business days after you've shipped it.

Call:1-800-288-4410
$199 covers anything except motherboards and LCDs, which are subject to an additional charge.
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